DRCT company - technology provider. Like GDS, only better. The company provides technical capabilities to agents and airlines to sell tickets to world famous Lufthansa, Austrian Airlines, Aegean Airlines, American Airlines, Air Arabia, Brussels Airlines, Level, Swiss, Air France, KLM, Ukraine International Airlines, SkyUp, British Airways, Iberia, Air Malta, Olympic Air, Singapore Airlines, Vueling.
By June 2021, the founders of DRCT made decisions to implement Kommo (formerly amoCRM) in the sales department, to improve the quality of work with leads and clients, and create a technical support department for existing partners. In the process of processing applications, there was a serious problem of accounting and distribution of applications between managers, breakdown into different services and categories, so CRM for the sales department was necessary.DRCT
owners realized that we needed a system that would help automate and structure the work of the company, and the sales department in particular. At that time, the Google Spreadsheets service was used to work from the client base.