Case of industrial company Big Bag Papa. Implementation of CRM, automation of communications, delivery control, telephony setup – Brutal Marketing

Big Bag Papa - company for sewing and selling polypropylene bags. Located in the village of Krukovshchina, Kyiv district, Ukraine.

Site: https://bigbagpapa.com.ua/
Number of employees: 27

Big Bag Papa - company for sewing and selling polypropylene bags.

After the customer's request, on the basis of the previously completed brief, we interviewed the head of the company's sales department, found out the details of business processes, studied the results and started working on the project.

Based on the results of the brief, sales funnels, fields and automatic tasks were set up. After an interim audit of the work done, we started setting up CRM integration with the company's websites and Big Bag Papa's social networks.

Now the application, after filling out the forms, immediately goes to the desired CRM funnel, depending on the type of appeal. We then set up the Digital Sales Funnel. When a request is received from the site, the system assigns it to a free manager (the appointment of a responsible manager depends on the number of open deals for him). As soon as the manager becomes responsible for the lead, the system automatically creates a deal card and sets the first task.

The next step is to call or contact the client, identify the need. Based on the results of the interview, we have created special fields for high-quality work with transactions. For the manager on the screen, the system highlights all the fields that he needs to fill out.

We also made CRM integration with Facebook and Instagram pages. Now, when a manager receives a new lead from social media pages, he can call the client directly from the CRM card, and this conversation will automatically be displayed in the deal / client card - in the future it will be possible to listen to it in two clicks. Integration with public channels Viber and Telegram was also implemented, corporate numbers of WhatsApp, Viber, Telegram messengers were connected to the system.

During the initial interview with the client, we found out all the processes that happen to the client when moving to each stage of the sales funnel. And on the basis of these data, automation was carried out.

As a logistics system, the company uses the carrier Nova Poshta (control and creation of bills of lading from the CRM system).

Also, during the implementation of the CRM system, Zadarma virtual telephony was selected and configured, individual accesses were created for managers. This made it possible to collect and analyze calls on the CRM side, as well as automatically distribute all calls between the relevant deals to which these managers are assigned. Added voice menu.

On the side of the CRM system, automation is configured to send email and sms notifications to customers with data on the current status of their order.

After the implementation of the Kommo CRM, staff training was carried out, the customer received an individual link to the video (recording of training in the system) to access the training of managers (both current and new).

As a result of the developments and integrations of Brutal Marketing, the team of the Big Bag Papa polypropylene bags sewing and selling company received a convenient system with automated work. Thanks to the maximum simplification of all operations, applications are processed in the shortest possible time.

All leads are recorded and processed. The system itself now controls the workload of managers. Convenient widgets and integrations saved managers from a large amount of routine tasks.

As a result, CRM guides sellers through all stages of the transaction and allows you not to miss a single important detail and to simplify and automate the work of managers as much as possible.