The results of Kommo CRM implementation
can be assessed in terms of three elements:
- maximum automation of processes;
- increasing customer loyalty;
- economic effect.
All three elements are interconnected, and it is important to note that for the heads of companies, it is the last point that is the main and desirable one and is, in fact, the goal of introducing Kommo CRM (formerly amoCRM).
In order to achieve the desired results, it is important to objectively assess the needs of the company (conduct an audit), analyze the goals set for themselves by managers or individual managers, and take into account as much as possible all the processes that need automation.
It should also be understood that the results of Kommo CRM (formerly amoCRM) implementation will be positive only if all employees strictly follow the algorithms.
If they are lazy or forget to enter the actual data into the system, then this will lead to a failure in the work of the rest of the employees. When it comes to an online store and a large number of goods in the warehouse, this is not scary, but when it comes to buying an apartment, then such oversights are simply unacceptable.