First of all, you need to clearly define the goals of implementing the system for your business.
amoCRM is an excellent assistant for business, and it is not at all a magic wand for all difficulties. Therefore, it is worthwhile to objectively assess the need to implement software in the work of the company.
It is important to immediately voice your wishes to the Brutal Marketing team, this will allow you to immediately correctly build a plan for introducing the product into work, delimit the access rights of employees, etc.
Also, one of the problems of CRM implementation is the reluctance of managers to work in the system. Anything new always raises many questions and not every person is ready to learn, so sometimes managers try to evade their responsibilities, forget to enter data into the system.
In this regard, it is extremely difficult to evaluate the useful action. The system works only if the work algorithms are observed by all employees of the company.
Lack of time. In order for amoCRM to work, you need to spend time conducting an audit, building a work plan for developers, training employees, discussing settings, etc.
And during this period, it is much more difficult for managers to work, because they need to work in the same mode, but also learn to innovate.