The implementation of Kommo CRM (formerly amoCRM)
includes several stages:
- audit of the company's business processes and development of a strategic plan for the implementation of the system (at this stage, planning of the differentiation of access rights between employees, depending on their job responsibilities and status);
- setting up a sales funnel in the system, automating business processes and setting up integration with a website, mail and other services;
- training company employees to work with the program (displaying customer reports, summary reports, generating a list of events for planning a working day, setting goals for a calendar month, quarter or other period);
- technical support;
- revision of Kommo CRM (formerly amoCRM) for the needs of the client, based on the specifics of business activities and company profile (if necessary).
This stage includes the development of unique widgets that extend the basic capabilities of the customized program.