A typical sales presentation revolves around the product. The first 10 minutes cover the company, the next 20 cover features, and the client’s questions wait until the end — when they have 5 minutes left before their next call. The client says thanks, promises to “think it over” and disappears.
We see this picture all the time when we audit sales teams. The cause is almost always one of three:
- No preparation. The rep walks into the meeting without knowing why the client agreed to talk now or who makes the decision.
- One deck for everyone. The same slides go to the owner of a coffee chain and to the CFO of a manufacturing company.
- No goal for the meeting. The rep doesn’t know which next step they want, so the meeting ends with nothing.
Gong’s data adds one more detail. In won deals, reps ask 15–16 questions per call on average; in lost deals, about 20. More questions don’t make a better conversation: a checklist interrogation annoys people as much as a monologue. What works is a few precise questions and real attention to the answers.
The fix is to rebuild the presentation around the client: their context, their pain and the next step. That work starts the day before the meeting.